1. Introduction

At Stream RCM, we prioritize the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information in connection with our services, including credentialing, medical billing, and state licensing.

2. Information We Collect

We collect personal information directly from our clients and website visitors when necessary to provide our services. This may include:

• Credentialing information: Professional qualifications, employment history, identification documents.
• Medical billing information: Patient demographics, insurance information, and related administrative data.
• State licensing information: Certifications, degrees, and required professional details.
• Contact information: Names, email addresses, phone numbers, and business details.

3. Use of Your Information

We use the information we collect to:

• Facilitate credentialing with insurance companies and regulatory bodies.
• Submit, manage, and process medical claims.
• Assist with licensing applications and renewals.
• Provide service updates and manage administrative communications.
• Maintain compliance with HIPAA and other applicable legal and regulatory requirements.

4. HIPAA Compliance and Data Security

Stream RCM complies with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict safeguards to protect sensitive information, including:

• Access limited to authorized personnel only.
• Physical, electronic, and administrative security measures.
• Regular internal reviews and security assessments.

5. Disclosure of Your Information

We only disclose personal information when necessary to deliver our services, comply with legal obligations, or with your consent. This may include:

• Sharing information with insurance companies for credentialing and claims processing.
• Providing information to regulatory authorities for licensing purposes.
• Responding to lawful requests, subpoenas, or court orders.

We do not sell, rent, or share your personal information with third parties.

6. Data Retention and Destruction

We retain personal information only for as long as required to fulfill service-related purposes or legal obligations. Once retention is no longer necessary, information is securely deleted, destroyed, or anonymized in accordance with applicable regulations.

7. Policy Regarding Children

Stream RCM services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date. Continued use of our services constitutes acceptance of the updated policy.

9. SMS Terms & Conditions

SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Stream RCM, you may receive messages related to:

• Appointment reminders
• Follow-up messages
• Billing or account-related updates
• Administrative communications related to your services

Message Frequency

• Message frequency may vary.
• You may receive up to 10 SMS messages per week regarding your appointments, billing, or account status.

Potential Fees for SMS Messaging

• Standard message and data rates may apply depending on your mobile carrier’s pricing plan.
• Fees may vary if messages are sent domestically or internationally.

Opt-In Method

• You may opt in to receive SMS messages from Stream RCM by submitting an online form and providing affirmative consent.

Opt-Out Method

• You can opt out of receiving SMS messages at any time by replying “STOP” to any message.
• You may also contact us directly to request removal from our messaging list.

Help

• If you are experiencing issues, reply “HELP” to any SMS message for assistance.
• You may also contact us directly at:
• Phone: +1 (773) 985-1869
• Email: info@stream-rcm.com

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or contact us directly.
• Message frequency may vary.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: +1 (773) 985-1869
• Email: info@stream-rcm.com